*COVID-19 Assurance Policy Terms & Conditions
Positive COVID-19 diagnosis: Customers are required to produce a COVID-19 PCR Test Certificate at their own expense, showing a positive diagnosis between 14 days and 24 hours prior to the scheduled tour departure to be eligible for a full refund or a Back-Roads Touring Travel Credit Voucher. Before or after this time, the policy will not apply. This policy is not valid for those in quarantine or self-isolating due to contact with a possible or confirmed case of coronavirus, or self-diagnosis of COVID-19. Back-Roads Touring reserves the right to check the authenticity of the COVID-19 PCR Test Certificate and/or test results with the provider. Government-enforced travel restrictions: Customers prevented from travelling within 14 days and 24 hours prior to their tour departure due to government-enforced restrictions in their home country will be eligible for a full refund or Back-Roads Touring Travel Credit Voucher. Customers will be required to supply proof of address, flight/travel confirmation and details of government-enforced travel restrictions to be eligible. The travel restriction must be government enforced. Back-Roads Touring reserves the right to check the authenticity of documents provided. This policy does not cover any requirement to quarantine or self-isolate on return from a Back-Roads tour to your home country. Other travellers under the same booking reference: Under this policy, all travel companions registered under the same booking reference number as the eligible customer can choose to also receive a refund or Back-Roads Touring Travel Credit Voucher. Standard Terms & Conditions: Customers who fail to meet the above terms will be ineligible for this policy and standard Back-Roads Touring Terms and Conditions will continue to apply. This policy covers the group tour only; any airline, hotel and/or other travel service provider change or cancellation fees are solely the responsibility of the customer and are subject to the terms, conditions and/or policies of the relevant airline, hotel and/or other travel service provider which are available from Back-Roads Touring upon request. This policy is applicable to all new bookings made before 1 April 2023 for all future travel, no matter your departure date, including customers using a Back-Roads Touring Travel Credit Voucher. For bookings made via a travel agency, additional fees may be charged by the travel agent directly. Back-Roads Touring reserves the right to withdraw this policy at any time without prior notice and to correct any errors, inaccuracies or omissions at any time without prior notice or liability. However, the policy terms in place at time of booking will remain valid for the duration of your booking. Back-Roads Touring reserves the right to cancel any booking due to unauthorized, altered, ineligible or fraudulent use of the policy. 

**Extended Flexibility Policy Terms & Conditions 
Bookings made under this policy are eligible for one change between 30 and 60 days prior to the original departure date, subject to availability. The deferred tour must be booked at the same time as cancelling the original tour with our Customer Service team. If the deferred tour price is higher than the original amount paid, customers are required to pay the difference at the time of rebooking. If the deferred tour price is lower than the original amount paid, customers will receive a Back-Roads Touring Travel Credit Voucher for the surplus amount. Offers, promotions or discounts applied to the original booking may not be transferrable. This policy does not entitle customers to a full refund. For outright cancellations standard Back-Roads Touring Terms and Conditions will continue to apply. Any unrecoverable costs included in the original tour itinerary (including, but not limited to, items such as flights and other non-refundable activities), will be deducted from the total amount paid. This policy covers the group tour only; any airline hotel and/or other travel service provider change or cancellation fees are solely the responsibility of the customer and are subject to the terms, conditions and/or policies of the relevant airline, hotel and/or other travel service provider which are available from Back-Roads Touring upon request. This policy is applicable to all new bookings made before 1 April 2023 for all future travel, no matter your departure date, including customers using a Back-Roads Touring Travel Credit Voucher. Back-Roads Touring reserves the right to withdraw this policy at any time without prior notice and to correct any errors, inaccuracies or omissions at any time without prior notice or liability. However, the policy terms in place at time of booking will remain valid for the duration of your booking. Back-Roads Touring reserves the right to cancel any booking due to unauthorized, altered, ineligible or fraudulent use of the policy. The only exemptions to this policy will be in the event that the COVID-19 Assurance Policy applies. Please refer to the COVID-19 Assurance Policy Terms and Conditions for more information. 

Standard Terms & Conditions 
For full Back-Roads Touring Terms and Conditions please click here.