Back-Roads Touring booking policy

Book with confidence

COVID-19 Assurance Policy

Rest easy

Rest easy

Book now and relax knowing you are covered under our new COVID-19 Assurance Policy.

At no additional cost to you, new bookings are now 100% refundable in the unfortunate event you are diagnosed with COVID-19 or unable to travel due to government-enforced lockdowns prior to your scheduled departure date.

How it works

How it works

To be eligible for our new COVID-19 Assurance Policy, you will be required to produce a positive COVID-19 PCR test certificate within 14 days, and up to 24 hours prior to your scheduled tour departure date.

Or in the unfortunate event you are prevented from travelling due to a sudden government-enforced lockdown, your booking will also be covered by our new COVID-19 Assurance Policy.

Travel companions registered under the same Back-Roads booking reference number will similarly receive a full refund or Back-Roads travel credit if they choose not to continue with their tour*.

Book now and be protected

Unlimited changes & cancellation protection

Unlimited changes & cancellation protection

Relax knowing you have unlimited penalty-free changes to your travel dates and choice of tour up to 60 days prior to departure. And if you decide to cancel for any reason up to 60 days before your scheduled departure, you will get your money back (excluding your deposit) or be issued with a Back-Roads travel credit to use at a later date.

Extended Flexibility Policy

Extended Flexibility Policy

We know how important it is to have the flexibility to adapt to last minute setbacks. Book today and benefit from our new Extended Flexibility Policy – allowing you to make one change to your departure date or choice of tour up to 30 days before departure**.

Book now, pay later

Book now, pay later

Confirm your booking today with an affordable deposit and enjoy the flexibility of paying your remaining balance in instalments that best suit you. Relax knowing you have up to 60 days prior to departure to make your full payment.

Discover your 2021 tour today

United Kingdom
8 Days

Corners of Cornwall

Destinations
1
From/To
London/London
Number of guests
Max. 18 guests
Map
From A$3,879.00
A$3,879.00 pp
Italy
9 Days

Vistas of Italy and Switzerland

Destinations
2
From/To
Venice/Zurich
Number of guests
Max. 18 guests
Map
From A$6,649.00
A$6,649.00 pp
Italy
8 Days

Tuscan Treats

Destinations
1
From/To
Europe/Florence
Number of guests
Max. 18 guests
Map
From A$3,489.00
A$3,489.00 pp

*COVID-19 Assurance Policy Terms & Conditions. Positive COVID-19 diagnosis: Customers are required to produce a COVID-19 PCR Test Certificate at their own expense, showing a positive diagnosis between 14 days and 24 hours of the scheduled tour departure to be eligible for a full refund or a Back-Roads Touring Travel Credit Voucher. Before or after this time, the policy will not be applicable. This policy is not valid for those self-isolating due to contact with a possible or confirmed case of coronavirus or self-diagnosis of COVID-19. Back-Roads Touring reserves the right to check the authenticity of COVID-19 PCR Test Certificate and/or test results with the provider. Government-enforced national or regional travel restrictions: Customers prevented from travelling within 14 days and 24 hours prior to their tour departure, due to government-enforced restrictions, will be eligible for a full refund or Back-Roads Touring Travel Credit Voucher. Customers will be required to supply proof of address, flight/travel confirmation and details of government travel restrictions to be eligible. The travel restriction must be government-enforced. Back-Roads Touring reserves the right to check authenticity of documents provided. This policy does not cover the requirement to self-isolate on return from a Back-Roads tour to your home country.    

Under the COVID-19 Assurance Policy, all travel companions registered under the same booking reference number as the eligible customer can choose to also receive a refund or Back-Roads Touring Travel Credit Voucher. Customers who fail to meet the above terms will be ineligible for the COVID-19 Assurance Policy and Standard Terms and Conditions will apply. This policy covers the group tour only, any airline changes or cancellation fees are solely the responsibility of the traveller and are subject to airline policies. The COVID-19 Assurance Policy is applicable to all new bookings made up to 28 February 2021 including customers using a Back-Roads Touring Travel Credit Voucher. For bookings made via a Travel Agency, additional fees may be charged by the travel agent directly. Back-Roads Touring reserves the right to withdraw this policy at any time without prior notice and to correct any errors, inaccuracies or omissions at any time without prior notice or liability. However, the policy terms in place at time of booking will remain valid for the duration of your booking. Back-Roads Touring reserves the right to cancel any booking due to unauthorized, altered, ineligible or fraudulent use of the policy.  

**Extended Flexibility Policy Terms & Conditions. Bookings made under this policy are eligible for one change between 30 and 60 days prior to the original departure date; subject to availability. The deferred tour must be booked at the same time as cancelling the original tour with our Customer Service team. If the deferred tour price is higher than the original amount paid, customers are required to pay the difference at the time of rebooking. If the deferred tour price is lower than the original amount paid, customers will receive a Back-Roads Touring Travel Credit Voucher for the surplus amount. Offers, promotions or discounts applied to the original booking may not be transferrable. This policy does not entitle customers to a full refund. For outright cancellations Standard Terms and Conditions will apply. Any unrecoverable costs included in the original tour itinerary (including, but not limited to, items such as flights and other non-refundable activities), will be deducted from the total amount paid. This policy covers the group tour only, any airline changes or cancellation fees are solely the responsibility of the traveller and are subject to airline policies. The Extended Flexibility Policy is applicable to all new bookings until 28 February 2021, including customers using a Back-Roads Touring Travel Credit Voucher. Back-Roads Touring reserves the right to withdraw this policy at any time without prior notice and to correct any errors, inaccuracies or omissions at any time without prior notice or liability. However, the policy terms in place at time of booking will remain valid for the duration of your booking. Back-Roads Touring reserves the right to cancel any booking due to unauthorized, altered, ineligible or fraudulent use of the policy. The only exemptions to this policy will be in the event a positive COVID-19 PCR Test Certificate is produced or if a customer is barred from travelling due to government-enforced restrictions. Please refer to the COVID-19 Assurance Policy Terms and Conditions for more information.