Travel safely with us
Our commitment to your safety
With rigorous hygiene standards, training procedures and 24/7 on-road support, rest assured your Back-Roads tour will be run with your safety at the forefront – always.
Safeguarding your health
Back-Roads has been awarded the World Travel and Tourism Council’s Safe Travels stamp, providing you with assurance that all our tours will be in adherence with public health instructions and WTTC’s globally recognised guidelines.
You're in safe hands
Our exceptional training and robust incident management processes place your health, safety and wellbeing at the forefront of every Back-Roads experience. Our Tour Leaders and Drivers are also trained in COVID-specific hygiene standards, ensuring you have the safest and most enjoyable experience possible.
Compliant hygiene standards
As standard, our modern fleet of mini-coaches are immaculately cleaned before each tour starts and regularly throughout. Your Back-Roads Driver will ensure the daily sanitisation of all surfaces (with a focus on high-frequency touchpoints like handles and tables) to help prevent the transmission of viruses.
Set off with confidence
Rest easy knowing our friendly Customer Service team are here to help with any questions or concerns you may have. They’re up to date with the latest travel alerts and are well positioned to provide detailed information about your tour – so you can feel confident before your departure.
24/7 on-tour support
All tours begin with a full briefing outlining what guests can expect from their unique Back-Roads adventure. Our Tour Leaders are thoroughly trained to provide proactive guidance in every destination, and are equipped with the practical local knowledge to assist you whilst on tour. Our Tour Leaders and Drivers are also assisted by 24/7 operational support and have access to real-time resources to ensure they are aware of any changes as they happen.
Keeping each other safe
To ensure the safety of you and your fellow travellers, we ask that you take personal responsibility for your own wellbeing by familiarising yourself with hygiene and safety measures recommended by WHO. These include regular hand washing and sanitisation, complying with local social distancing guidelines and wearing personal protective equipment (PPE) where applicable.
We work closely with our partners and suppliers to ensure they meet rigorous health, safety and cleanliness standards throughout their facilities and service delivery. Cleaning protocols, hygiene records, customer ratings and risk assessment policies are regularly reviewed to ensure our guests’ safety and wellbeing remains the highest priority.
How many people will be on my tour?
At Back-Roads Touring, we specialise in small group tours with a maximum capacity of 18 people (average group size of 14 people). This small group element is one of the key reasons people choose to travel with us. Travelling in smaller groups means our Tour Leaders can provide a more personalised travelling experience to every one of our guests.
Will we avoid large groups of people?
We’re very eager to explore with you in the future, however avoiding large crowds at popular attractions and locations will be challenging. Our tours deliver unique travel experiences that naturally visit lesser-known destinations – providing our guests with exclusive access to local experiences and charming, hand-picked accommodation. This means we are able to provide an unforgettable travel experience for our guests whilst avoiding larger crowds whenever possible.
What if I start to feel unwell on my tour?
Let your Tour Leader know as soon as possible. Feeling unwell on a tour can happen and our Tour Leaders are already trained on appropriate actions to take if this occurs. All Back-Roads Tour Leaders will have received additional training specific to coronavirus safety – ensuring they're as prepared as possible to focus on your wellbeing.
Will I have to wear a mask whilst on my tour?
Some personal protective equipment (such as a mask or gloves) may be required for particular destinations and attractions. However, we will provide details before your tour departure so you are prepared according to your destination of travel. To ensure the safety and comfort of all our guests, failure to comply with Back-Roads policies and government regulations could result in your removal from your tour.